Returns & Exchanges
At BILLY Footwear, we want to ensure you find the perfect fit and function for your needs. If you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your unworn footwear in the original shoebox and place it inside a shipping carton to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal, then affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange once the inspection is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing