Frequently Asked Questions
Everything you need to know about our inclusive and stylish footwear.
What makes BILLY Footwear unique?
Our footwear features FlipTop technology, which uses a wrap-around zipper to allow the upper of the shoe to open and fold over completely. This makes it incredibly easy to step into and out of the shoe.
How do I choose the correct size?
We recommend measuring your foot and consulting our size chart. If you use AFO or SMO braces, we suggest sizing up and checking our 'Width' guide to ensure a comfortable fit over your orthotics.
What is your return policy?
We offer a 30-day return policy for items in new, unworn condition with original packaging. Simply visit our returns portal to start the process.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your shoes suitable for people with disabilities?
Absolutely. Our mission is Universal Design, meaning our shoes are created to be functional for people with a wide range of mobility needs while remaining fashionable for everyone.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay.